Delivery, Returns and Refunds
As per our Terms & Conditions here.
7. Your return and cancellation rights when Goods or Services are supplied by us
7.1 Where we supply you with Goods only, you may cancel the Contract and receive a refund, if you notify us as set out in clause 7.3 within 14 days of your receipt of the Dispatch Confirmation. Where installation or maintenance services are provided, you cannot cancel the Contract once we have completed the Services (even if this is within the 14 day period).
7.2 The cancellation right in 7.1 does not apply in the case of orders for special purpose goods (i.e. goods which are not normally stocked by us) and where we have already obtained such goods from the manufacturer. We reserve a right to levy a cancellation charge in these circumstances.
7.3 To cancel the Contract, you must notify us by email and we will email you to confirm we have received your cancellation. We reserve the right to refuse to accept cancellations in certain circumstances (e.g. for special purpose goods not normally stocked by us) as well as the right to levy a cancellation charge in those circumstances. No cancellation will be effective unless this is in writing and accepted by us.
7.4 You may be entitled to a refund of the Goods if you have returned the Goods to us under this clause 7 because they are faulty or mis-described.
7.5 If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, return them to us in-store or hand them to our authorised carrier.
8. Delivery, transfer of risk and title
8.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.
8.2 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.
8.3 Title to the Goods will not pass to you until we have received payment for them as well as for any other goods and services that you have ordered from us.
8.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
8.5 If you fail to take delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods.
9. No international delivery and services in the UK only
9.1 Unfortunately, we do not deliver or perform services to addresses outside the UK.
9.2 You may place an order for Goods or Services from outside the UK, but the order must be for delivery or performance at an address in the UK.
10. Price of goods, services and delivery charges
10.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 10.4 for what happens if we discover an error in the price of Goods you ordered.
10.2 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
10.3 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
10.4 We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
10.5 Payment for Services shall be as set out in the Order Confirmation. A deposit is payable immediately by you on us issuing the Order Confirmation and the balance is payable on completion of the Services. Where the Services relate to an ongoing maintenance contract, we reserve the right (on an annual basis) and during the maintenance contract period to increase our quoted prices to cover increases in wages, rates, travelling costs and all other relevant and prevailing factors from the date of the Contract.
10.6 Any additional work not covered in the Specification or Order Confirmation shall be charged on the basis of time and materials used at cost (unless otherwise agreed between us prior to such additional work being undertaken).
10.7 The prices for our Services do not include any extraneous work including redecoration, building, reupholstering, carpet laying, or other carpentry work and is subject to our installers or maintenance engineers having unrestricted access to the relevant property.
Read the rest of our Terms & Conditions here.
7. Your return and cancellation rights when Goods or Services are supplied by us
7.1 Where we supply you with Goods only, you may cancel the Contract and receive a refund, if you notify us as set out in clause 7.3 within 14 days of your receipt of the Dispatch Confirmation. Where installation or maintenance services are provided, you cannot cancel the Contract once we have completed the Services (even if this is within the 14 day period).
7.2 The cancellation right in 7.1 does not apply in the case of orders for special purpose goods (i.e. goods which are not normally stocked by us) and where we have already obtained such goods from the manufacturer. We reserve a right to levy a cancellation charge in these circumstances.
7.3 To cancel the Contract, you must notify us by email and we will email you to confirm we have received your cancellation. We reserve the right to refuse to accept cancellations in certain circumstances (e.g. for special purpose goods not normally stocked by us) as well as the right to levy a cancellation charge in those circumstances. No cancellation will be effective unless this is in writing and accepted by us.
7.4 You may be entitled to a refund of the Goods if you have returned the Goods to us under this clause 7 because they are faulty or mis-described.
7.5 If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, return them to us in-store or hand them to our authorised carrier.
8. Delivery, transfer of risk and title
8.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.
8.2 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.
8.3 Title to the Goods will not pass to you until we have received payment for them as well as for any other goods and services that you have ordered from us.
8.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
8.5 If you fail to take delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods.
9. No international delivery and services in the UK only
9.1 Unfortunately, we do not deliver or perform services to addresses outside the UK.
9.2 You may place an order for Goods or Services from outside the UK, but the order must be for delivery or performance at an address in the UK.
10. Price of goods, services and delivery charges
10.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 10.4 for what happens if we discover an error in the price of Goods you ordered.
10.2 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
10.3 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
10.4 We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
10.5 Payment for Services shall be as set out in the Order Confirmation. A deposit is payable immediately by you on us issuing the Order Confirmation and the balance is payable on completion of the Services. Where the Services relate to an ongoing maintenance contract, we reserve the right (on an annual basis) and during the maintenance contract period to increase our quoted prices to cover increases in wages, rates, travelling costs and all other relevant and prevailing factors from the date of the Contract.
10.6 Any additional work not covered in the Specification or Order Confirmation shall be charged on the basis of time and materials used at cost (unless otherwise agreed between us prior to such additional work being undertaken).
10.7 The prices for our Services do not include any extraneous work including redecoration, building, reupholstering, carpet laying, or other carpentry work and is subject to our installers or maintenance engineers having unrestricted access to the relevant property.
Read the rest of our Terms & Conditions here.